1. General Information

  • What is Danube Decor, and what does it specialize in?
Danube Decor is a leading supplier of premium interior and building materials in the UAE. We offer a wide range of products, including laminates, MDF, solid surfaces, recycled panels, vinyl flooring, SPC flooring, and decorative wall panels to cater to residential and commercial projects.
  • Do you have a physical store, or is it an online-only platform?

Danube Decor operates as an e-commerce platform, allowing customers to browse and purchase products online at danubedecor.com. However, we also have physical stores and showrooms where customers can explore materials before purchasing with name Danube Building Materials.

  • How can I contact Danube Decor for inquiries or support?
You can reach us via:
  • Email: enquiry@aldanube.com
  • Phone: 800 69 89
  • Phone: +971 54 569 1963
  • Live chat: Available on our website during business hours
  • Do you provide consultations or recommendations for interior design projects?
No! So far we just supply the material

2. Products & Availability

  • What types of products are available on Danube Decor?
We offer:
  • Furniture Components (Laminates, MDF, MFC, Cane Sheets)
  • Recycled Panels (Indowud, Polygood Panels)
  • Solid Surfaces (Corian Sheets)
  • Flooring & Wall Panels (PVC Vinyl Flooring, Attico Flexi Stones, SPC Flooring)
  • Are all products in stock, or do some require pre-ordering?
Most products are readily available, but certain premium finishes, sizes, or large orders may require pre-ordering. You can check stock availability on the product page or contact us.
  • Do you offer customized sizes or bulk orders for certain products?
Yes! We accommodate bulk orders and certain products can be cut to specific sizes based on the order qty. Reach out to us with your requirements.
  • How can I check product availability?
Product availability is displayed on our website. If a product is out of stock, you can request a notification for restock updates.

3. Ordering & Payments

  • How do I place an order on Danube Decor’s website?
  • Furniture Components (Laminates, MDF, MFC, Cane Sheets)
  • Recycled Panels (Indowud, Polygood Panels)
  • Solid Surfaces (Corian Sheets)
  • Flooring & Wall Panels (PVC Vinyl Flooring, Attico Flexi Stones, SPC Flooring)
  • Can I place bulk or project-based orders?
Yes, we cater to contractors, interior designers, and businesses looking for bulk materials. Contact us for custom pricing.
  • What payment methods do you accept?
We accept:
  • Credit/Debit Cards (Visa, MasterCard, AMEX)
  • Apple Pay & Google Pay
  • Bank Transfers for bulk orders
  • How can I apply a discount code or promotional offer?
Enter your discount code on the cart page under the “Apply Coupon” section before completing the payment.
  • Is there a minimum order value required?
No, you can order any quantity. However, bulk orders may qualify for additional discounts.
  • Can I modify or cancel my order after placing it?
Orders can only be modified before the status changes to shipped. Once the orders are shipped cancellations or modifications are subject to approval. You can contact us to check the cancellation possibilities.

4. Shipping & Delivery

  • Where do you deliver? Do you ship outside the UAE?
We currently deliver across the UAE. International shipping is coming soon.
  • What are the shipping costs, and how are they calculated?
Shipping charges are straightforward. Any order valued below AED 2000 will incur a shipping charge of AED 150. Any order value above AED 2000 will receive free shipping across the UAE.
  • How long does delivery take for different locations within the UAE?
  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days (available at an extra charge)
    • Can I track my order?
    Yes! Once your order is shipped, you will receive a tracking link via email.
    • Do you offer same-day or express delivery?
    Yes, same-day delivery is available for select items in major UAE cities at an additional cost.
    • Can I pick up my order from a store or warehouse?
    Yes! We offer a store pickup option at checkout.

    5. Returns & Refunds

    • What is Danube Decor’s return policy?
    We accept returns within 7 days of delivery, provided the product is unused and in original packaging.
    • Can I return a product if I am not satisfied with it?
    Yes, but custom-cut or special-order items may not be eligible for returns.
    • What should I do if my order is damaged or incorrect?
    Please report any damaged or incorrect items within 48 hours of receiving the order. We will arrange a replacement or refund as applicable.
    • How long does it take to process a refund?
    Refunds are processed within 5-7 business days after the return is approved.
    • Who covers the return shipping cost?
    If the return is due to an error or defect, Danube Decor will cover the shipping cost. Otherwise, the customer is responsible.

    6. Product Samples & Customization

    • Do you provide samples for laminates, flooring, or solid surfaces?
    Yes! You can request samples for certain products for free. Just Click “Request for Sample” next to every product add the required details and done.
    • How can I request a sample? Is there a fee?
    You can request samples on the product page or contact us. Samples are Free for now. We may introduce a small fee in future.
    • Can I request a custom color, size, or finish for a product?
    Yes, we offer custom sizes and finishes for select materials. Contact us for a quote.

    7. Account & Support

    • Do I need to create an account to place an order?
    No, you can checkout as a guest, but having an account helps track orders and receive promotions.
    • How do I reset my password if I forget it?
    Click “Forgot Password” on the login page to receive a reset link.
    • How can I subscribe to updates, new arrivals, or promotions?
    Subscribe to our newsletter by entering your email on our homepage.
    • Can I save my favorite products for later?
    Yes! Simply click “Add to Wishlist” on any product page.

    8. Promotions & Discounts

    • Does Danube Decor offer discounts for bulk purchases?
    Yes! We provide special pricing for bulk orders. Contact us for a quote.
    • How can I stay updated on promotions and sales?
    Follow us on social media and subscribe to our newsletter for exclusive deals.
    • Do you have a loyalty or rewards program?
    Coming soon! Stay tuned for updates.